Refund policy
RETURN POLICY
DOMESTIC RETURNS (US)
Our Return Process:
At HudsonFlowVintage, your satisfaction matters deeply to us. If an item isn't quite right, we're here to help. Items may be returned within 7 days of delivery, provided they are in the same condition as sent. Return shipping fees are the customer's responsibility. Refunds are issued for the item's price, less all carrier shipping costs — label pricing is set by the carrier and is outside our control. Please note that some rare vintage pieces are final sale and non-returnable. See below for full details.
How to Initiate a Return
Contact us through our Contact Us page within 7 days of delivery. Once we confirm your return by email, please ship the item back using the original packaging and provide us with your tracking number. Upon receipt and inspection, refunds are processed within 3–6 business days to your original payment method. Please note that damaged items are not eligible for refunds.
You'll receive an email confirmation shortly after submitting your return request.
Return Conditions
To be accepted for return, items must be in the exact condition in which they were sent — unworn, unaltered, and free from: fabric spray, smoke, cannabis or other odors, burns, food or drink stains, water damage, animal hair or scent, sweat, body odor, or makeup. All original tags and clothing labels must remain attached and untampered. Please note there is no refund for seam-stretch damage caused by trying on a garment that does not fit.
All HudsonFlowVintage garments are professionally eco-friendly dry-cleaned and shipped scent-free. Fabric sprays and added scents can permanently affect a garment's condition and resale value.
Please repack items securely in the original shipping materials to prevent transit damage — especially bags and hats, which must be packed exactly as received.
💡 Helpful Hint: We recommend photographing your package immediately after opening. It makes repacking for a return much easier if needed.
Every item is inspected multiple times by our team, time-stamped, and photographed or videoed during order processing and upon return. All outgoing parcels are fully insured.
Return Fees
Shipping fees paid at the time of purchase are non-refundable. The buyer is responsible for all return shipping costs. We reserve the right to refuse any parcel that does not meet our return requirements, and we cannot guarantee receipt of returned items.
Returns must be received within 7 days of delivery — no exceptions.
Unapproved Returns & Rerouted Packages
We are unable to accept unexpected return packages without prior approval and a valid tracking number. Unapproved parcels will be returned to sender. If a package is rerouted back to you, it is considered a final sale and cannot be accepted again.
Approved Returns
Once your return is approved via our contact form and the item passes inspection in its original condition, a refund will be issued within 3–6 business days to your original payment method, less carrier shipping costs and any applicable fees. Orders paid with multiple payment methods will be refunded to each method separately.
Unclaimed & Returned Packages
Unclaimed packages returned to us are eligible for a refund minus shipping and any fees incurred. Packages returned due to delivery issues will require a new shipping and insurance fee to be resent. We will always contact you to confirm these costs before reshipping.
Non-Returnable Items
To ensure the comfort and safety of all our customers, we do not accept returns on intimate items or certain accessories, including: purses, belts, jewelry, hair accessories, pajamas, lingerie, bras, panties, stockings, bodysuits, leotards, bralettes, robes, and socks. All vintage intimates are professionally cleaned before shipping. Please measure carefully before ordering.
Certain rare, fragile, or one-of-a-kind vintage pieces are designated as final sale at the time of listing. These items will be clearly noted as non-returnable in the product description. Due to their irreplaceable nature, age, and fragility, we are unable to accept returns on these pieces under any circumstances. Please review all photographs, measurements, and condition notes carefully before purchasing.
We also do not accept returns on one-of-a-kind hand-embroidered or artist-designed pieces. These rare garments can take up to a year to create and are signed upon delivery. Promotional or coupon codes are not applicable to these items.
Shoes
Vintage shoes are returnable in the same condition as sent, with no signs of wear beyond what is shown in our photographs and video. We recommend trying shoes on a carpet or rug to protect the soles.
Final Sale Items
Final sale items are not eligible for return or exchange. This includes items in our sale section, store-wide sales, or any listing marked as final sale. Promotional and coupon codes may not be combined, and any purchase made using a promo or coupon code during a sale event is considered a final sale.
Order Cancellations
All sales are final once placed. We kindly ask that you review your order carefully before completing your purchase.
Damaged or Defective Items
We take great care to inspect, photograph, and video every item multiple times before shipment — and we insure every package we send. In the rare event that an item arrives damaged, please contact us promptly with the following:
- 4 close-up photos of the damaged item from multiple angles
- Photos of the inside of the box and original packaging materials
- A photo of the exterior shipping box
Please do not discard any packaging — carriers including USPS, FedEx, and UPS require this documentation to process damage claims.
If this information is not provided, the item will be considered a final sale.
Our vintage pieces are pre-loved and may show gentle signs of age — this is part of their charm and character. All significant areas are clearly shown in our photographs. Please review all images carefully before purchasing.